The Standard Operating Rules must be adhered to by all Participating Operators and Players.
Rule #1. Prize Portions, Rake and Clearing House Deductions and Credits
Rule #2. Payment of Players and Network Guarantees
Rule #3. Status of Funds
Rule #4. Network Ecology Improvement Fund
Rule #5. Game Integrity and Unethical Behaviour
Rule #6. Promotional Spend Rules
Rule #7. Cash Games
Rule #8. Tournaments
Rule #9. Refund Policy
Rule #10. Changes and Notice of Changes
The Standard Operating Rules are subject to the following Definitions:
“Achievements” means the software functionality within certain Poker Games, whereby a Player is given a virtual badge, other virtual award or real money reward for completing one or more defined tasks in the relevant Poker Game;
“Cash Games” means the online poker cash games made available by GGNetwork to the Participating Operator through the Poker Network;
“Cash Games Rake” means, in the case of a Cash Game, the Participating Operator’s share of the Rake generated by such Cash Game (as calculated using the Player Value Index Method);
“Central Administration” means that function of GGNetwork which monitors and controls the Poker Network, including collusion and access control, in accordance with the Central Administration Rules;
“Clearing House” means that function of GGNetwork which receives money from Participating Operators operating within the Poker Network, allocates such monies between Participating Operators and makes relevant deductions and pays monies back to Participating Operators on request;
“Clearing House Account” means an account held in the books of GGNetwork which is designated to a particular Participating Operator and records funds used to settle obligations which may be owed by a Participating Operator to GGNetwork and/or to other Participating Operators;
“First Deposit Bonus” means a once-off cash bonus given by a Participating Operator to a Player upon his or her first deposit made to the Participating Operator’s online poker room, usually released to the Player by the Participating Operator after the Player has satisfied a pre-defined set of play criteria, such as a number of raked Hands or amount of Rake, which promotion is restricted under these Standard Operating Rules;
“Game Integrity Fund” means a pool of funds collected by GGNetwork from a Participating Operator which funds are applied towards the reimbursement of players affected by Unethical Behaviour on the Poker Network;
“GGNetwork” means GGNetwork Limited, a company incorporated in the British Virgin Islands with company number 495421, and operating under Curacao Gaming License No.365/JAZ;
“Hand” means a Cash Game of poker, commencing with the first cards dealt and ending with the final outcome of the game;
“High Risk Country” means any country or territory which, in the sole reasonable opinion of GGNetwork, is considered to be high risk due to the prevalence of Unethical Behaviour by Players located in such country or territory, as notified by GGNetwork to the Participating Operators in writing from time to time;
“Immediate Bonus” means a once-off cash bonus given by a Participating Operator to a Player without the requirement for a deposit to be made by the Player to the Participating Operator’s online poker room, which promotion is restricted under these Standard Operating Rules;
“Loser Take All Contribution Method” means the “Loser Take All Contribution” method of Rake allocation for Cash Games, described in Rule 1.6 below;
“Loyalty Points” means the redeemable credits awarded by a Participating Operator through a Loyalty Program to Players;
“Loyalty Program” means a structured program offered to Players by a Participating Operator which allows for the earning and redemption of credits by Players;
“Loyalty Shop” means an online shop made available by Participating Operators to Players on the Poker Network which facilitates the redemption of Loyalty Points for goods or services;
“Minimum Play Criteria” means that a Player has, since first registering their player account with a Participating Operator for use of the Poker Network, generated a minimum Poker Revenue which is the greater of: (i) $10 (Ten Dollars); and (ii) 10% (ten percent) of the profit or loss attributable to the Player’s player account as determined by the tools of the Poker Network at the time of a withdrawal, save that profits acquired by a Player exclusively through participating in freeroll tournaments on the Poker Network shall be excluded from this definition;
“Network Ecology” means the economic balance or imbalance in the Poker Network between the returns from Players of lesser skill and experience (typically but not exclusively beginners or recreational Players), and Players of greater skill and experience (typically professional Players), the desired balance being one that maximizes Player liquidity on the Poker Network;
“Network Guarantee” means an amount which is expressly stated by GGNetwork as being guaranteed by GGNetwork to be available to be won by winning Players in relation to a Poker Tournament;
“Network Tournament” means a Poker Tournament organized and arranged by the Poker Network, entry to which is open to Players from all Participating Operators;
“Non-compliant Affiliate” means those entities which pose a significant risk to the integrity of the Poker Network as identified by GGNetwork from time to time, in its sole discretion, and where any such entity has entered into any form of commercial arrangement with a Participating Operator for the promotion of the Poker Games, or Poker Network through the Participating Operator’s online poker room; a written list of such entities to be notified by GGNetwork to all Participating Operators from time to time;
“Operator Rake” means the aggregate of: (i) the Cash Games Rake; and (ii) Participating Operator’s Tournament Revenue;
“Participating Operator” means an entity which makes Poker Games available, through the Poker Network, for its Players to play;
“Participating Operator’s Tournament Revenue” means, for a particular Participating Operator and Poker Tournament, the total of all the Tournament Entry Fees of that Participating Operator’s Players in that Tournament, less the total of the corresponding Prize Portions of those Players’ Tournament Entry Fees in that Tournament;
“Player” means one or more of a Participating Operator’s players who play the Poker Games through the Participating Operator’s online poker room;
“Player Value Index Method” means the “Player Value Index” method of Rake allocation for Cash Games, described in Rule 1.5;
“Poker Agreement” means the agreement entered into between GGNetwork and a Participating Operator whereby GGNetwork grants the Participating Operator a personal right to use the Poker Network and GGNetwork agrees to provide such services to the Participating Operator as GGNetwork may, in its sole discretion, determine are necessary to carry out the administration and support of the Poker Network;
“Poker Games” means online Cash Games and online Poker Tournaments made available to the Participating Operator through the Poker Network (or such replacement), or other poker games as designated by GGNetwork from time to time;
“Poker Network” means the GGNetwork poker network made available to Participating Operators, being a facility for the interconnection of Participating Operators to enable a Participating Operator’s Players to play the Poker Games against each other, or against Players in a pool of Players from other Participating Operators, through a Participating Operator’s online poker room, or in private games, or ring-fenced games, including any enabling software which may be provided by GGNetwork to a Participating Operator or Players, to enable access to the Poker Network, and any other software which may be provided by GGNetwork in terms of the Poker Agreement;
“Poker Revenue” means, for a particular Player, the aggregate of: (i) that portion of the Rake generated by the Player as calculated using the Loser Take All Contribution Method; and (ii) that portion of the Participating Operator’s Tournament Revenue generated by the Player;
“Poker Tournament” means an online poker tournament organised by a Participating Operator, or by the Poker Network, where a Participating Operator’s Players play against Players from other Participating Operators, or against each other and in terms of which the winning Players of such tournament may win the Prize Portion;
“Pot” means, in the case of a particular Cash Game, the amount available to be won by the winner of a Hand and is calculated as the total amount wagered and called in such Cash Game, less the Rake, as determined by the Poker Network’s poker central server;
“Prize Portion” means that portion of the Tournament Entry Fee which is available to be won by the winners of a particular Poker Tournament;
“NEIF” means Network Ecology Improvement Fund collected by GGNetwork from all Participating Operators as described in [Rule #4. NEIF];
“Promotional Schedule” means a schedule of Poker Network promotions identified and administered by GGNetwork;
“Promotional Spend Rules” means the rules set out in Rule 3 of the Central Administration Rules which govern Loyalty Programs, Rakeback, and promotional spend and marketing generally, of all Participating Operators and their affiliates on the Poker Network;
“Rake” means the total fee charged to play a Hand of a particular Cash Game, as set out in Rule 1.2;
“Rake Chase” means, in the case of Cash Games, a promotion by a Participating Operator, or one of its affiliates in which prizes are awarded to Players for reaching tiered targets associated with playing the Poker Games (for example, where a Player is awarded a $100 (One Hundred Dollar) bonus for accruing 1,000 (one thousand) Loyalty Points and another $200 (Two Hundred Dollars) bonus for accruing 2,000 (two thousand) Loyalty Points and so forth), which promotion is restricted under these Standard Operating Rules;
“Rake Race” means, in the case of Poker Games, a promotion by a Participating Operator, or one of its affiliates whereby Players compete against each other, or with Players from other Participating Operators to generate the largest proportion of Rake, or Participating Operator’s Tournament Revenue, or greatest number of raked Hands, Loyalty Points, Achievements, or any equivalent, within a given time in order to win a prize, which promotion is restricted under these Standard Operating Rules;
“Rakeback” means any refund, direct or indirect discount, or other method which, directly, indirectly, or in any other manner whatsoever, has (or is intended to have) the effect of reducing the Rake and/or Participating Operator’s Tournament Revenue on a regular or ongoing basis in respect of a Player’s play on the Poker Network;
“Reload Bonus” means a cash deposit given by the Participating Operator to a Player upon the Player making a deposit other than the Player’s first deposit, usually released to the Player by the Participating Operator after the Player has satisfied a pre-defined set of play criteria, such as a number of raked Hands, or amount of Rake, which promotion is restricted under these Standard Operating Rules;
“Rogue Breach” means: (i) any breach of the Promotional Spend rules by a Non compliant Affiliate, or by a Participating Operator relating directly or indirectly to the action or inaction of a Non-Compliant Affiliate; or (ii) any breach by the Participating Operator of the Promotional Spend Rules caused directly or indirectly by the willful misconduct or negligence of the Participating Operator;
“Total Pot” means, for a Hand, the total of all wagers placed and called;
“Tournament Entry Fee” means the total amount payable by a Player to that Player’s Participating Operator in order for that Player to play in a particular Poker Tournament;
“Tournament Overlay” means the amount gap between a Tournament Guarantee and Prize Portion;
“Unethical Behaviour” means any behaviour by a Player which, in the sole reasonable opinion of GGNetwork, results, or may result, in a real or theoretical unfair advantage being gained by a Player over another Player, or over the Poker Network, or over a Participating Operator, or an unfair disadvantage being conveyed upon another Player, or the Poker Network, or a Participating Operator, including but not limited to: fraud, collusion or any other form of playing agreement, arrangement or collaboration between Players; chip dumping; identity theft; use of artificial intelligence of any kind (including by way of non-limiting example, ‘bots’, real-time advisory programs, or automated play) in conjunction or association with playing Poker Games/the use of the Poker Network; the use of software which provides real-time advice on how to play the Poker Games; the use of multiple player accounts with the same Participating Operator; the simultaneous use of multiple player accounts on the Poker Network to access the Poker Games, whether such accounts are held with one or more Participating Operators; playing on behalf of another person or organisation, such as an employer, company, ‘sweat shop’, ‘gold farm’ or any form of team or co-operative.
Rule #1. Prize Portions, Rake and Clearing House Deductions and Credits
1.1. In respect of each Poker Tournament, GGNetwork shall, after completion of the Poker Tournament, credit the relevant Participating Operator’s Clearing House Account with a sum equal to that part of the Prize Portion won by the Participating Operator’s Player/s and the Participating Operator shall ensure such Players are paid the Prize Portion won in such Poker Tournament.
1.2. In respect of Cash Games, the Participating Operator shall proportionally charge Players the Rake, in accordance with the Rake schedule devised by GGNetwork for each currency of a Poker Game and notified by GGNetwork to the Participating Operator in writing from time to time. The Participating Operator shall not make any greater or lesser charge in contravention of the Rake schedule(s) notified to them by GGNetwork.
1.3. GGNetwork shall deduct and retain its fees from the Participating Operator’s Clearing House Account in respect of all Cash Games and Poker Tournaments played by the Participating Operator’s Players.
1.4. Rake generated for each Hand shall be apportioned between Participating Operators by operation of the Player Value Index Method.
1.5. Player Value Index Method Rule
Each Player at each Participating Operator is given a value between 0 and 2. This value is called the Player Value Index (“PVI”). The PVI for each player is made up from the scores on each games, with an individual weighting.
1.5.1. Hold’em and Omaha scores are determined by CHB Index, Swing Index, Potsize Index, etc.
1.5.2. All-in or Fold score is determined by All-In Index, Jackpot Index, Winloss Index, etc.
1.5.3. Fortune Spin score is determined by Cookie Index, CHB Index, Ticket Index.
1.5.4. Tournament score is determined by Overlay Index, Satellite Index, Buyin Index, and Skill Index.
1.5.5. All scores are subject to change.
The combination of the scores gives the PVI for each Player at each poker room in each Group.
This PVI is then used to allocate Rake between Participating Operators. The Rake for each Hand is allocated to the Participating Operator per that Participating Operator’s Player, in the ratio of that Player’s PVI times Rake for the session.
1.6. Loser Take All Contribution Method Rule
1.6.1. The Rake generated for each Hand shall be notionally apportioned to those Participating Operators who have Players playing in the Hand in the same proportion that those Participation Operator’s Players lost amount in the Total Pot of a Hand. For the avoidance of doubt, wagers placed but not called do not form part of the Pot, and are not subject to Rake charges for the purposes of undertaking any calculation under this Rule 2.6.
1.6.2. The Loser Take All Contribution Method shall only be used by Participating Operators for the purpose of determining the extent of any cash rewards that may be allocated to their Players, whether in the form of Rake back, bonuses, or otherwise, and subject to any and all other Rules controlling the allocation of any such rewards. For the avoidance of doubt, under no circumstances whatsoever, shall any Participating Operator allocate any type of cash reward (such as Rake back and bonuses by way of non-limiting example) to any Player, on any basis, other than in terms of the Loser Take All Contribution Method Rule.
Rule # 2. Payment of Players and Network Guarantees
2.1. A Participating Operator shall at all times be responsible for paying its Players any and all amounts that they might win in respect of the Poker Games. GGNetwork shall not be liable at any time to pay any prize or winnings to any Player.
2.2. A Participating Operator shall take all reasonable measures to protect funds deposited with it by Players and, at the very least, shall maintain one or more segregated bank accounts for this purpose, which must be clearly designated as client accounts, and must not be used for the Participating Operator’s operating expenses.
2.3. A Participating Operator must notify Players, on a public-facing part of their website and in plain language, as to how Players’ funds are protected in the event of the Participating Operator’s insolvency, as dictated by the laws and regulations pertaining to the Participating Operator’s regulatory gaming licenses.
2.4. A Participating Operator shall pay all prizes and winnings to its Players within 10 (ten) days of cashing out by the Player. This 10 (ten) day period may be extended in the event a Participating Operator reasonably requires information or documentation from a Player in compliance with any fraud detection or money laundering procedures, which request shall be made to the Player by the Participating Operator in writing. In no event shall the 10 (ten) day period be extended by more than 30 (thirty) days without a full report by the Participating Operator to GGNetwork, which shall include all relevant documentation.
2.5. GGNetwork shall, for all Participating Operators, monitor the play of each of the Poker Games and shall note information pertaining to each Poker Game, which includes, but is not limited to, the amounts bet, which Players placed such bets, the total amount bet, the identity of the Participating Operator associated with each Player playing and the winners of each of the Poker Games.
2.6. GGNetwork shall in its sole discretion decide the amounts won and the winners of Poker Games in the event of any dispute or malfunction.
2.7. In any Network Tournament where the Prize Portion is less than the amount of the Network Guarantee (the “Shortfall”), GGNetwork shall fund the Shortfall from the NEIF.
2.8. GGNetwork shall apportion to each Participating Operator the losses and wins of each of a Participating Operator’s Players in a Hand as set out in these Rules. GGNetwork shall account to each Participating Operator at least once every three (3) days, as well as at month end, for the total of such losses and wins (and the components thereof) for that Participating Operator. Other than by operation of these Rules, GGNetwork shall not disclose to a Participating Operator any other Participating Operator’s losses or wins, or the total thereof, and a Participating Operator shall not be entitled to such information under any circumstances.
Rule #3. Status of Funds
3.1. Any funds credited by GGNetwork to the Participating Operator’s Clearing House Account and all funds held in a Participating Operator’s Clearing House Account in terms of the Clearing House Rules are the Participating Operator’s funds and not the funds of the Participating Operator’s Players. All funds paid to GGNetwork by a Participating Operator are the Participating Operator’s funds and not Player’s funds. All of the Participating Operator’s Players’ funds shall be retained by the Participating Operator.
3.2. GGNetwork shall be entitled to use any funds held in the Participating Operator’s Clearing House Account to satisfy any funds duly owed by the Participating Operator to GGNetwork or other Participating Operators.
Rule #4. Network Ecology Improvement Fund (“NEIF”)
4.1 As a result of PVI calculation defined in the Clause 1.5 of Rule #1, there will be leftover rake that are not distributed to the Participating Operators. All these leftovers will be deposited into a transparent fund called NEIF (Network Ecology Improvement Fund), which will be used to improve on the player experience and ecology of the GGNetwork.
4.2 Participating Operators can check the balance and pay-out history of NEIF in their back office.
Rule #5. Game Integrity and Unethical Behaviour
5.1. A Participating Operator acts as guarantor for its Players to the other Participating Operators. As such, a Participating Operator is responsible for its own account and for all the chargebacks, fines, fees, levies, reverse-charges and claims that may be levied against the Participating Operator by banks, finance houses, other Participating Operators, Players, or any other person. For the avoidance of doubt, the Participating Operator acknowledges that it is for this reason that any funds paid over to GGNetwork by the Participating Operator are the Participating Operator’s funds and not the funds of any Player.
5.2. As a result of both the nature of the game of poker and the pooling of Players, the possibility of Unethical Behavior, especially chip-dumping, amongst Players is exceptionally high. For the purpose of clarity, “chip-dumping” includes, without limitation, where a Player deliberately loses his or her chips.
5.3. GGNetwork will provide reasonable assistance, where possible, and through third party contractors, in GGNetwork’s sole discretion, to reduce and help identify Unethical Behavior on the part of the Players. This assistance is without prejudice to GGNetwork, who cannot be held liable for any losses, costs, or damages caused as a result of Unethical Behavior on the part of the Players, or where Unethical Behavior is not detected. For the avoidance of doubt, GGNetwork shall not be liable for any actions taken by GGNetwork, or its third party contractors.
5.4. A Participating Operator shall put in place reliable and effective procedures to detect Unethical Behavior and shall work with GGNetwork to facilitate the task of reducing Unethical Behavior to a minimum. This assistance will include, but is not limited to:
5.4.1. the provision by the Participating Operator to GGNetwork, on request by GGNetwork, of full contact details of each Player or account holder, which includes but is not limited to, full name, physical address, and email address of such Players;
5.4.2. the rigorous application of Unethical Behavior detection procedures by the Participating Operator for all Players; and
5.4.3. the provision of access to GGNetwork by the Participating Operator for the purpose of GGNetwork appointing independent, international auditors to check ongoing compliance with the Participating Operator’s Unethical Behavior detection procedures.
5.5. If a Player of a Participating Operator is suspected by GGNetwork, in is sole discretion, of engaging in Unethical Behavior, GGNetwork shall be entitled, without notice, to suspend the Player’s participation in the Poker Network, pending the conclusion of an investigation into the Player’s activities. Further, following the conclusion of the investigation, GGNetwork reserves the right, in is sole discretion, to:
5.5.1. reverse all Clearing House entries/transactions in the Clearing House Accounts of the Participating Operators affected by the Player’s Unethical Behavior; and
5.5.2. terminate the Player’s participation in the Poker Network if GGNetwork believes, in its sole opinion, that the Player was engaged in Unethical Behavior.
A Participating Operator that receives reversed funds (“Receiving Operator”), hereby undertakes to reimburse those of its Players who were disadvantaged as a result of the Unethical Behavior (“Disadvantaged Player”), save that this undertaking does not extend to having to reimburse a Disadvantaged Player if he or she was engaged in Unethical Behavior that was the subject of GGNetwork’s investigation under Rule 6.5 above. Subject to the foregoing, the Receiving Operator undertakes to reimburse the Disadvantaged Player within 3 (three) days of the funds being reversed, with such reimbursement to be evidenced to the reasonable satisfaction of GGNetwork.
If the Receiving Party is unable (for whatever reason) to reimburse the Disadvantaged Player, or it is not evidenced to the reasonable satisfaction of GGNetwork that the Disadvantaged Player was reimbursed, the Receiving Operator shall pay the funds earmarked for the Disadvantaged Player into the Game Integrity Fund, immediately following receipt of a written notice from GGNetwork calling for same.
5.6. For the duration of the suspension of a Player’s participation in the Poker Network under Rule 5.5 above, a Participating Operator shall not:
5.6.1. override the suspension by allowing the Player to resume playing on the Poker Network;
5.6.2. allow the Player to withdraw any of the Player’s funds held in the Player’s account with the Participating Operator (whether held in the Player’s poker account or not); or
5.6.3. allow the Player to wager any of the Player’s funds held within the Player’s account with the Participating Operator on another gaming product provided by the Participating Operator to Players.
It is the Participating Operator’s sole responsibility to check whether a Player’s account with the Participating Operator is suspended or not, before allowing a Player to withdraw any of the Player’s funds or wager any of the Player’s funds.
If Rule 6.5 is breached by the Participating Operator and one of its Players is proven by GGNetwork to have caused loss due to Unethical Behaviour during the suspension period, GGNetwork reserves the right to hold the Participating Operator directly liable for any funds lost by a Player as a consequence of the Unethical Behaviour by its infringing Player during the suspension, by deducting an equivalent amount from the Participating Operator’s Clearing House account, or requiring the Participating Operator to compensate the Player who suffered loss directly at its own cost and expense with non-Clearing House funds; such payment/compensation to be evidenced in writing to the reasonable satisfaction of GGNetwork.
5.7. Members, employees and officers of the Participating Operator, and immediate family or members of the household of such foregoing persons are not permitted to play for money or money’s worth on the Poker Network. Immediate family includes a sibling, parent, child, spouse, or partner, of a relevant person.
5.8. A Participating Operator has an obligation to ensure that funds which a Player has won on the Poker Network through Unethical Behavior cannot be transferred out of the Poker Network. For every ‘High Risk Player’ (meaning any Player who does not meet the criteria set out in Rules 5.8.1 or 5.8.2 below), a Participating Operator must adhere to the applicable conditions and elapsed timeframes for processing a Player’s withdrawal (as set out in Rules 5.8.1 to 5.8.10 below), in order that Unethical Behavior is discovered prior to any Player funds leaving the Poker Network.
All Participating Operators are obliged to adhere to the following conditions when processing withdrawals from a Player’s account with the Participating Operator:
5.8.1. if a Player has provided full and complete, generally accepted industry standard ‘Know Your Customer’ (KYC) documentation (by way of non-limiting example, government-issued photographic ID plus proof of residential address) to the Participating Operator, AND the Player has met the Minimum Play Criteria, AND at least 24 (twenty-four) hours have elapsed since the Player’s most recent deposit, AND the Player’s withdrawal is no greater than 2 (two) times the amount of the Player’s most recent deposit, then the Player’s withdrawal can be processed without delay;
5.8.2. if at least 3 (three) calendar months have elapsed since the Player’s first deposit, AND the Player has met the Minimum Play Criteria, AND at least 24 (twenty-four) hours have elapsed since the Player’s most recent deposit, then the Player’s withdrawal can be processed without delay;
5.8.3. if the Player’s account is registered to a residential address in a High Risk Country, or at any time in the 7 (seven) days preceding the withdrawal request the Player was logged into the Poker Network from an IP address tracing to a High Risk Country, then the Participating Operator should allow 24 (twenty-four) hours to elapse before processing a Player’s withdrawal request;
5.8.4. if a Player’s withdrawal request is submitted less than 24 (twenty-four) hours after their most recent successful deposit, then the Participating Operator should allow 24 (twenty-four) hours to elapse since the deposit before processing a Player’s withdrawal request;
5.8.5. if a Player has not met the Minimum Play Criteria, then the Participating Operator should allow 24 (twenty-four) hours to elapse before processing a Player’s withdrawal request;
5.8.6. if a Player is requesting a withdrawal to a banking method that they have never before used to make a deposit or withdrawal AND the Player has not verified their ownership of the banking method with the Participating Operator, then the Participating Operator should allow 24 (twenty-four) hours to elapse before processing a Player’s withdrawal request;
5.8.7. if a Player has ever been involved in confirmed Unethical Behavior, in any product offered by the Participating Operator (poker or otherwise), then the Participating Operator should allow 48 (forty-eight) hours to elapse before processing a Player’s withdrawal request, and the Participating Operator shall inform GGNetwork so that an investigation can be carried out if deemed necessary by GGNetwork in its sole discretion;
5.8.8. if a Player has, during the history of their player account with the Participating Operator, issued a chargeback, then the Participating Operator should allow 48 (forty-eight) hours to elapse before processing a Player’s withdrawal request, and the operator shall inform GGNetwork so that an investigation can be carried out if deemed necessary by GGNetwork in its sole discretion;
5.8.9. if the Participating Operator is notified by GGNetwork that they should hold processing a Player’s withdrawal, then the Participating Operator should hold off on doing so for such time as GGNetwork reasonably requests; and
5.8.10. subject to Rules 2.8.1 to 2.8.9 above, in all other cases, a Participating Operator should allow 12 (twelve) hours to elapse before processing a Player’s withdrawal request.
If more than one of the Rules 5.8.1 through to 5.8.10 are applicable, and there is a conflict as to which elapsed timeframe shall apply before a Participating Operator is permitted to process a Player’s withdrawal request, the longest elapsed timeframe shall apply.
If Rule 6.8 is breached by the Participating Operator and one of its Players is proven by GGNetwork to have caused loss due to Unethical Behavior, GGNetwork reserves the right to hold the Participating Operator directly liable for any funds lost by a Player as a consequence of the Unethical Behavior by its infringing Player, by deducting an equivalent amount from the Participating Operator’s Clearing House account, or requiring the Participating Operator to compensate the Player who suffered loss directly at its own costs with other funds, such payment/compensation to the evidenced to the reasonable satisfaction of GGNetwork.
5.9. A Participating Operator shall clearly set out in its Player Terms and Conditions, or other legally-binding agreement, between the Player and Operator, that it is a condition that Unethical Behavior by a Player is in no circumstances permitted in conjunction or association with the Player’s use of the Poker Games/the Poker Network
Rule #6. Promotional Spend Rules
6.1. Subject to the restrictions set out in Rule 1.6 (the Loser Take All Contribution Method Rule), the following Promotional Spend Rules shall govern the Loyalty Program, Rakeback, other promotions such as bonuses, Rake Races, Rake Chases, Achievements, promotional spend and marketing generally by all Participating Operators and their affiliates in respect of the Poker Network:
6.1.1. Participating Operators and affiliates may only advertise Rakeback and the Loyalty Program under the following conditions:
22.214.171.124. a Participating Operator may offer Rakeback to a Player, provided the Rakeback offered to such Player does not exceed 35% (thirty-five percent) of the Poker Revenue;
126.96.36.199. a Participating Operator and affiliates shall not in any offer, promotion or advertising use phrases such as “the best rakeback deal on the Poker Network” or “the best Loyalty Program and Loyalty Shop on the Poker Network”, or any equivalent or like terms or phrases which have the same implied or intended meaning.
6.1.2. The following rules shall apply to all affiliates of a Participating Operator:
188.8.131.52. affiliates shall not directly, or indirectly, provide or offer to provide Rakeback to Players and any and all Rakeback payments must be made by a Participating Operator;
184.108.40.206. affiliates may, however, advertise Rakeback, provided such advertisements are subject to the same terms and restrictions in Rule 6.1.1 above;
220.127.116.11. any affiliate promotion, for example promotion of First Deposit Bonuses, Reload Bonuses, Immediate Bonuses, Rake Races, Achievements, or any other promotion, shall not exceed the cap for such promotions set out in this Rule 6. In this regard, affiliate promotions and any advertisements for First Deposit Bonuses may not exceed the caps set out in Rule 6.1.3 below, promotions and advertisements for Reload Bonuses may not exceed the caps set out in Rule 6.1.4 below, promotions and advertisements for Immediate Bonuses may not exceed the caps set out in Rule 6.1.5 below, and promotions and advertisements for Rake Races and permitted Rake Chases may not exceed the caps set out in Rule below. These caps apply even if affiliates fund any such promotion or advertisement themselves; and
18.104.22.168. it is the Participating Operator’s full responsibility to ensure all of its affiliates, agents, sub-contractors, consultants, service providers, business associates, and the like, follow every term and condition contained in these Promotional Spend Rules. A breach of these Promotional Spend Rules by an affiliate shall be construed as a direct breach of the Promotional Spend Rules by the Participating Operator and the Participating Operator shall be liable for the affiliate’s breach in all respects.
6.1.3. The following rules shall apply to First Deposit Bonuses:
22.214.171.124. only 1 (one) First Deposit Bonus may be given per Player;
126.96.36.199. a Player has a maximum of 60 (sixty) days from the First Deposit Bonus start date to fulfil all relevant First Deposit Bonus clearance criteria in order to be able to earn the full First Deposit Bonus to which such criteria relate;
188.8.131.52. any First Deposit Bonus given to a Player shall be limited to the lesser of:
184.108.40.206.1. $2,000 (Two Thousand Dollars) or its equivalent in another currency; and
220.127.116.11.2. an amount in Dollar ($) equal to 200% (two hundred percent) of the first amount deposited by the Player with the Participating Operator;
18.104.22.168. the minimum play through (i.e. the amount of Poker Revenue the Player is required to generate) to release the First Deposit Bonus is 100% (one hundred percent). For clarity, if a Player is given a First Deposit Bonus of $50 (Fifty Dollars), they must generate Poker Revenue of at least $50 (Fifty Dollars) to release the First Deposit Bonus (according to the Loser Take All Contributed Method).
6.1.4. The following rules shall apply to Reload Bonuses:
22.214.171.124. only 1 (one) Reload Bonus may be earned at any one time and a Reload Bonus may not be earned while the First Deposit Bonus for that Player is still active;
126.96.36.199. a Player has a maximum of 60 (sixty) days from the Reload Bonus start date to fulfil all relevant Reload Bonus clearance criteria in order to be able to earn the full Reload Bonus to which such criteria relate;
188.8.131.52. any Reload Bonus given to a Player shall be limited to an amount in Dollar ($) or its equivalent in another currency equal to 200% (two hundred percent) of the relevant amount deposited by the Player with the Participating Operator;
184.108.40.206. a maximum of $3000 (Three Thousand Dollars) or its equivalent in another currency may be issued to a single player in Reload Bonuses per calendar quarter, regardless of frequency; and
220.127.116.11. Reload Bonuses may only be advertised to Players who already have an account with a Participating Operator, and any such advertisements may not be targeted to new Players (i.e. Players who do not have an account with the Participating Operator).
6.1.5. The following rules shall apply to Rake Races and Rake Chases:
18.104.22.168. GGNetwork reserves the right to prohibit all Rake Races and/or Rake Chases at any time, by providing Participating Operators with no less than 60 (sixty) calendar days’ written notice;
22.214.171.124. the maximum spend on total Rake Races and Rake Chases by a Participating Operator and its affiliates in aggregate shall be no greater than $100,000 (one hundred thousand Dollar) or its equivalent in another currency;
6.1.6. The following rules shall apply to Loyalty Shops:
126.96.36.199. Bonuses may be offered in Loyalty Shops, but at a maximum redemption rate equivalent to 50% (fifty percent) Rakeback;
188.8.131.52. no Participating Operator or affiliate may use the phrase “best Loyalty Program and Loyalty Shop on the Poker Network”, or any equivalent or like terms or phrases which has the same implied or intended meaning, in any offer, promotion, or advertising.
6.1.7. The following rules shall apply to Achievements:
184.108.40.206. subject to Rule 220.127.116.11 below, Participating Operators may offer prizes with a cash value as a reward to a Player who has earned an Achievement;
18.104.22.168. Participating Operators may not offer incentives which are materially Rake-based to Players for earning Achievements. By way of example, Participating Operators may not offer an improved Rakeback deal to a Player who completes one or more Achievements, nor may Participating Operators use the Achievements system as a way to offer additional Rakeback to a Player.
22.214.171.124. GGNetwork reserves the right to, from time to time, define a maximum spend on Achievement rewards, such spend to be communicated to Participating Operators with at least 30 (thirty) days’ notice, or to restrict the type of rewards that may be issued to Players on the completion of any or all Achievements.
6.1.8. Business Case:
Should a Participating Operator wish to run a promotion that falls outside the Promotional Spend Rules, a business case should be submitted to GGNetwork, which may, in its sole and absolute discretion, approve or disapprove such business case based on, but not limited to, the following guidelines:
126.96.36.199. the type of Player the promotion targets;
188.8.131.52. the promotion’s likely impact upon the Player base and the Network Ecology of the Poker Network; and
184.108.40.206. the promotion’s likely impact upon other Participating Operators.
6.2. In the event of a breach of the Promotional Spend Rules by a Participating Operator or the Participating Operator’s affiliate, GGNetwork shall be entitled, in its sole discretion, to exercise its right to terminate the Poker Agreement (as set out in the Poker Agreement) or, at GGNetwork’s election, GGNetwork shall be entitled to enforce the provisions set out in these Promotional Spend Rules.
6.3. In restricting or suspending the Participating Operator’s use of the Poker Network pursuant to Rule 6.2 above, GGNetwork is entitled, either itself, or through any other authorized party, to obstruct, inhibit, cut-off, or otherwise cease operation of any software or hardware required by the Participating Operator for access to the Poker Network.
6.4. The Participating Operator agrees that failure by the Participating Operator, or the Participating Operator’s affiliate, to comply with the Promotional Spend Rules at any time will cause considerable harm to the Poker Network’s reputation and will bring the Poker Network into disrepute;
6.5. GGNetwork shall have the right to notify all Participating Operators (by e-mail, or any other method of communication chosen by GGNetwork) of the Participating Operator’s, or the Participating Operator’s affiliates’, breach of the Promotional Spend Rules, including details of the breach.
Rule #7. Cash Games
7.1. Buying In
7.1.1. All games are played table stakes. Only funds that you have brought to the table before a hand begins can be wagered in that hand.
7.1.2. Minimum and maximum buy-ins may vary by table. Any such variations will be declared before you join a table.
7.2.1. If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a ring game, you may be given extra time to reconnect. The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection.
7.2.2. However, if you do not reconnect during this time, your hand will be folded, regardless of your investment in the pot or the strength of your hand. We will not accept any responsibility for losses caused by disconnections.
7.3. Server Issues
7.3.1. All transactions, including pots won and lost, are posted to players’ account at the completion of each hand. In the event of a server crash that for any reason causes a hand to be incompletely recorded in our database, all of that hand’s participants’ accounts will be restored to the way they were at the beginning of the hand. Such a hand shall be declared a misdeal, with all associated blinds, antes and bets returned to the players.
Rule #8. Tournaments
8.1.1. We will, at all times, consider the best interests of the game and fairness as the top priority in the decision-making process. Unusual circumstances can, on occasion, dictate that decisions in the interest of fairness take priority over the technical rules.
8.1.2. All tournaments will begin promptly at the scheduled time stated in the Tournament Lobby. We reserve the right to delay or cancel a tournament without prior notice.
8.1.3. Seats are assigned at random. Seat changes are not permitted unless otherwise assigned by the software.
8.1.4. The button will be positioned at Seat 1 to start play.
8.1.5. Prizes will be awarded as stated in the tournament lobby, except when a deal is made or the tournament is cancelled. Which prize structure is used depends on several factors including the number of entrants and the number of players per table. The prize structure is not finalized until registration has closed and the rebuy and/or add-on period is over.
8.1.6. In order to be eligible to rebuy in a rebuy tournament, you must have the funds available in your account.
8.1.7. Late Registration is available in most tournaments. The length of the late registration period varies, but will always be shown in the tournament lobby. Late registration will close early if enough players are eliminated to begin payouts.
8.1.8. Most tournaments allow un-registration until a few minutes before the event begins. The exact time at which un-registration closes is specified in the tournament lobby of each tournament, and may vary from event to event. Players who have won their seats through a satellite may unregister if the event allows it; however, they will receive an entry ticket in exchange for their seat. Registration and un-registration times may vary between tournaments of different types. Not all tournaments allow un-registration – such tournaments will usually be denoted at the time of registration. Check the Tournament Lobby for the exact registration details for each tournament. We reserve the right to alter registration and un-registration times without prior notice.
8.2.1. The tournament ends when one player accumulates all the chips in play, or in some tournaments, when all remaining players will receive the same prize (for example, if the tournament awards 5 identical prizes, the tournament may end when there are 5 players left).
8.2.2. If two or more players are eliminated on the same hand, a player with more chips at the start of the hand finishes higher than a player with fewer chips. If all players started the hand with an identical number of chips, all players tie for that rank, and any prizes due to those players will be equally distributed between them.
8.2.3. As players are eliminated from the tournament, the software will “break” tables to fill available empty seats. The re-seating of players at broken tables is performed randomly and, although rare, may result in a player having to post multiple big blinds in a row. On occasion, the software may balance tables to ensure all tables have an equal (or as close to equal as possible) number of active players. Players moved individually to balance tables will, when possible, be moved to similar positions relative to the blinds. When enough players have been eliminated, all players are brought together at the ‘final table’.
8.3.1. The break schedule for a tournament can be found in the ‘Tournament Info’ dialog, which can be found in the tournament lobby. Players are encouraged to study the break schedule for each tournament they wish to play, as break length and timing may vary from one event to the next.
8.3.2. Tournaments will go on break after every hour’s play to be as synchronized as much as possible.
8.4. Disconnects and Sitting Out
8.4.1. By participating in a tournament, a player accepts the risk of Internet disconnection, due to problems with the connection between their computer and the servers, lag or freeze or some other problem in the player’s computer or the Internet.
8.4.2. We do not accept any responsibility for a player disconnect except in the case of a server crash.
8.4.3. While each user is responsible for his or her own Internet connection, we make an effort to protect players who are disconnected during the final stages of a real money tournament, by allowing extra time to reconnect.
8.4.4. If a player times out during a hand, whether connected or disconnected, his or her hand will be folded if facing action, or may be checked if facing no action.
8.4.5. If a player is not connected before a hand starts, he or she will be dealt cards, and a blind and/or antes will be posted. There is no rule against a single player choosing to sit out; the player doing so will continue to have blinds and antes posted and cards dealt. Two or more players may not make any agreement to sit out simultaneously, whether at the same table or different tables.
8.5.1. This rule is intended to supplement, not replace, the Security and Ecology Agreement, which contains more information on acceptable and unacceptable chat.
8.5.2. Players, whether in the hand or not, may not discuss the hands until the action is complete. Players are obligated to protect the other players in the tournament at all times. Discussing cards discarded or hand possibilities is not allowed. A penalty may be given for discussion of hands during play.
8.6. Deal Making
8.6.1. Deal making is allowed in tournaments, unless otherwise specified in the tournament lobby.
8.6.2. If all remaining players in a tournament agree to a deal making, they should check the ‘Make A Deal’ box in the ‘Info’ tab of the Chat Box on the table. When all remaining players have checked this box, the table will automatically pause at the end of the current hand.
8.6.3. GGNetwork will distribute the remaining prizes based solely on chip counts.
8.6.4. The rank will be decided by solely on chip counts. In case there are ties to chip counts, GGNetwork will randomly select one player to be of higher rank.
8.7.1. In some specially designated tournaments, a bounty will be placed on some or all of the tournament participants. A player who eliminates such an opponent will add the bounty amount to himself. The bounty will be awarded once the player reaches the prize pool.
8.7.2. In the event that two players show identical winning hands and therefore split the pot, any bounty awarded will be divided equally between the winners. Odd cents will be awarded in turn to the players in the earliest positions.
8.7.3. Players may not make any agreement amongst themselves to eliminate a particular player in order to claim their bounty award. Such agreements are considered collusion, and are grounds for disqualification from the tournament or other penalties.
Rule #9. Refund Policy
9.1. In the event of server crash, or unscheduled downtime, GGNetwork will refund the players as follows:
9.1.1. Cash Games
All hands in progress will be rolled back. Each player’s chip count will be reset to the amount at the beginning of the hand.
9.1.2. Tournaments (SNGs/MTTs)
Eliminated players do not receive a refund. Remaining players will receive refunds proportional to their chip counts at the time of the crash (or downtime).
Rule #10. Changes and Notice of Changes
GGNetwork has the right, in its sole discretion, to amend or change any of the Standard Operating Rules, which will be always available on gget.com. It is the Participating Operators’ and their players’ responsibility to keep up with the latest Standard Operating Rules of GGNetwork.